Workflow is a form of flow-management technology that coordinates interactions between people and software systems. It coordinates the flow, the interaction patterns across manual and systematised tasks. As a technology, it has evolved over the years from being embedded within individual applications to being a middleware-like technology shared as a utility across multiple applications.

Grace Information & Records Management can provide workflow consultancy and customisable software to assist organisations of any size with designing, automating and deploying business rules to their processes or workflows.

The workflow software used by Grace is completely customisable by our in-house development team, giving the ability to easily create digital forms and map out fully functioning workflows. The software is completely web based and accessed via any web browser, making it simple to manage and coordinate workflows throughout an entire organisation, including user groups and departments. The Grace workflow software can also interact with other applications and systems such as ERP, business intelligence, CRM and document management.