For privacy and disclosure reasons that we must adhere to, we have kept the identity of our customers providing testimonials below anonymous.
The transition from multiple storage sites to the one centralised location for our medical files was flawless. Every aspect of the services required to meet our needs were clearly explained in detail.
John and his team [Grace Information & Records Management Canberra] provided a professional and affordable service that has not only ensured our files are safely stored, it has also simplified our file retrieval process fitting for todays technology.
I just wanted to send you this quick note to highlight the remarkable level of customer support that my company receives from your team. We have been a GRM customer for over two years now and your team members go out of their way to make sure any issue we have (usually caused by errors made on our end) is resolved smoothly and quickly. In many years of managing business relationships I don’t think I have ever come across a team with such a consistently positive attitude, willingness to help and attention to detail. Your efforts really are above and beyond.
We discovered during the course of this year that the amount of printed client file material was getting unmanageable, with some files having material dating back to 1997. The decision was made to have this material scanned and we could not be happier with the expertise and efficiency that Grace Records Management provided. They picked up our boxes, arranged the scanning and provided CDs with the returned material. The accuracy rate of the indexing of our material was excellent. As such, we highly recommend Grace Records Management and their team and will not hesitate to utilise their services in the future. Thank you again – it was a pleasure working with you.
We engaged Grace Records to provide secure offsite storage of archived records. From the first point of contact through to collection of records and retrieval of files, the process has been smooth. All staff at Grace Records have been a pleasure to work with and no request is too hard!
I just wanted to mention how appreciative my team and I are for the great job you do in supervising GRM operations for our account. We have been a GRM customer for over two years now and during this time several large scale migrations of legacy records have been required. Your impressive subject matter expertise and strong customer service ethic have been integral to completing these activities quickly and professionally with minimal disruption to us. Your ongoing assistance in helping to make sure that our company and GRM work together as seamlessly and productively as possible is also greatly appreciated.